- Privacy & Security
- Warranty & Replacement
- Ordering Process
- Payment, Pricing &
- Viewing Orders
- Referral Program
- We will work symbiotically through the entire design process to reach your desired product. We have partnered with graphic designers capable of drafting any logo or artwork necessary and our in house staff stay knowledgable with current designs and uniform styles. We can promise a unique and top-quality uniform specifically created for your team or organization.
Privacy & Security
- We respect your privacy as valued customers and partners. All sensitive payment information is confidential and disposed of pending authorization. All logos, custom artwork produced, and materials used are not replicated or reused, except with written consent of the client or organization.
Warranty & Replacement
- We use the highest grade mesh, polyester, cotton, and spandex fabrics possible in production of an Edge Sportswear garment. The fabrics have been carefully stress-tested for the sport or activity the athlete will be engaging in. During the design process, your design consultant will recommend the best combination of fabrics and trims to best fit the specified sport without compromising comfort. Edge Sportswear offers a full 2-year replacement warranty on all custom uniforms ordered. If the garment should tear or stretch during play, ESW will replace the garment(s) free of charge. For warranty inquiries, please send an email to firstname.lastname@example.org.
- We understand the apprehension of dealing with an online business as opposed to local face to face uniform supplier. We take the time to personally contact every client via phone to ensure an appropriate match for their order in comparison to their needs/desires. Once we have received initial contact the process begins by you describing the uniform needs of your team, where as much detail as possible will help facilitate the process. We will then draft up a design or multiple designs depending on your needs until we arrive a design which you can be 100% satisfied. After that you supply us with all the names or other ordering details, pay either by phone or our secure server and we will go ahead and begin production.
Payment, Pricing & Promotions
- We accept payment via Visa, Mastercard, Discover, and American Express. We also accept personal check, cashier's check, paypal, and school purchase order. To accommodate the demands of larger organizations, ESW provides a flex-payment plan that allows the customer a 50/50 option. 50% of the sale price is due upon approval of design and invoice, and 50% is due upon completion of manufacturing prior to ship date. Flex-payment is only available for regular orders, rush orders must be paid for before production can begin. All pricing is inclusive and detailed on the invoice for customer approval. Sales and promotions are run monthly and can be viewed via our website, or through our promotion mailing list. If you would like to recieve updated promotions via email, please send a request to email@example.com.
- Customers will receive updates during the stages of production of custom uniforms: 1.Design approval and invoice. 2. Completed production 3. Ship date and tracking information. If you need an update at any time during the process please send an inquiry to firstname.lastname@example.org.
- Edge Sportswear offers a unique referral program to organizations that refer other customers to purchase our great uniforms. The new customers simply writes the name of the referring organization in the "REF" box on their invoice, and the organization will receive a 5% cash bonus upon completion of the new customer's order. For more information on the referral program, please send an inquiry to email@example.com.